Refund policy

Terms & Conditions for Her Skin

Last Updated: 06/04/2026

Welcome to Her Skin (herskin.pk). By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. 
   General
   These Terms & Conditions apply to all users of the website.
   By placing an order, you agree to comply with these terms.
   We reserve the right to update or modify these terms at any time without prior notice.
2. 
   Orders & Confirmation
   All orders are subject to confirmation via call, SMS, or WhatsApp.
   We reserve the right to cancel any order if the customer does not respond to confirmation.
   We may also cancel orders that appear fake, incomplete, or suspicious.
3. 
   Pricing & Errors
   All prices listed on the website are subject to change without notice.
   In case of incorrect pricing or product information, we reserve the right to cancel the order.
4. 
   Products & Description
   We offer a mix of products, which may include original, imported, or locally sourced items.
   We strive to provide accurate product descriptions, but we do not guarantee that all details are error-free.
   Actual product color, size, or appearance may slightly vary from images shown on the website.
5. 
   Delivery Policy
   Estimated delivery time is 5–7 working days.
   Delivery delays may occur due to:
   Courier issues
   Weather conditions
   Public holidays or unforeseen circumstances
   We use third-party courier services such as PostEx and Leopards.
6. 
   Order Refusal & Delivery Charges
   Customers are responsible for receiving their orders.
   If a customer refuses to accept the order or is unavailable, the parcel may be returned.
   In such cases:
   Customer will bear delivery charges
   Delivery charges are non-refundable
   We reserve the right to block customers who repeatedly refuse orders.
7. 
   No Return & Exchange Policy
   We do not offer returns or exchanges once the product is delivered.
8. 
   Product Use & Liability
   Our products, especially skincare items, may react differently depending on skin type.
   We are not responsible for any allergic reactions, skin issues, or damages caused by product use.
   Customers are strongly advised to:
   Perform a patch test before full use
   Consult a professional if needed
9. 
   Intellectual Property
   All content on this website, including:
   Brand name “Her Skin”
   Logo
   Images
   Text
   is the property of Her Skin and may not be copied, reproduced, or used without permission.
10. 
    Website Use
    Users may place orders without creating an account.
    You agree not to misuse the website for:
    Fake orders
    Fraudulent activities
    Spamming or abuse
    We reserve the right to restrict or block access if misuse is detected.
11. Promotions & Discounts
    We reserve the right to:
    Cancel or modify promotions at any time
    Refuse the use of discount codes
    
12. Customer Support
    Our support team aims to respond within 24–48 hours.
    Delays may occur during high volume periods.
13. 
    Governing Law
    These Terms & Conditions are governed by the laws of Pakistan.
    Any disputes will be handled under Pakistani jurisdiction.
14. 
    Contact Information
    For any questions or concerns, contact us:
    Name: Izaz Tufail
    Email: Izazgigs@gmail.com
    Phone: +92 342 8405086
    Address: College Road, Daska, Pakistan, 51010